Soulware Technology (the “Responsible Party”) respects your privacy and complies with the Protection of Personal Information Act (POPIA) No. 4 of 2013.
This policy covers how we collect, use, share, and protect your personal information when you use our web hosting services or process payments via Paystack on our website(s).
By using our services, you consent to these practices.
Information We Collect
- From you: Name, email, phone, billing address, payment details (handled securely by Paystack — we do not store card info), domain registrations, and hosting usage data (e.g., bandwidth logs).
- Automatically: IP address, browser / device info, cookies for site functionality.
- From third parties: Transaction verification from Paystack.
Collection is necessary for service delivery; you can opt out where possible.
How We Use Your Information
We use data to:
- Provide and manage hosting services (e.g., account setup, support).
- Process payments via Paystack.
- Communicate (e.g., invoices, alerts).
- Comply with laws (e.g., tax retention for 7 years).
Uses are based on contract, consent, or legal obligations under POPIA.
Sharing Your Information
We share only as needed:
- With Paystack for payments (they have their own POPIA-compliant policy).
- For legal requirements (e.g., subpoenas).
No selling of data; no unnecessary international transfers.
Cookies and Security
Essential cookies enable site / hosting functions. We use analytics cookies (opt out via browser). Data is secured with encryption and access controls. We notify of breaches per POPIA.
Retention: As long as needed for services, then securely deleted.
Your POPIA Rights
- Access, correct, or delete your data.
- Object to processing (e.g., marketing).
- Complain to the Information Regulator (inforeg@justice.gov.za).
Requests: Email it@support.za.net; we respond within 30 days.
Policy updates posted here; check periodically.